Knowledgebase - LicenseCart

CloudLinux - Cron issues. edit PHP: nano /opt/alt/php54/etc/php.ini | nano /opt/alt/php53/etc/php.ini | nano...

Column 'option_pricing_id' cannot be null on line 124 [error] => Array ( [0] => The import completed but the following...

Cron job has been running for over 60 minutes? First step to do is go and check the cron jobs, you can do it by going to Settings > Company...

Cron job isn't working? If you are using /usr/bin/php before your cron try this: /usr/local/bin/php this issue is known...

Cron job issue Plesk /opt/alt/php54/usr/bin/php /var/www/vhosts/domain.com/index.php cron > /dev/null 2>&1...

Failed to authenticate on SMTP server If you get this error ensure your ports are open: 25 465 587 in your firewall. If you still get...

File doesn't exist. There are a lot of errors that could show up for this so we've made one article for every error....

Help! I'm not getting Payment received emails? Enable notices for your Staff group: Settings > System > Staff > Staff groups >...

Help! I'm not getting order emails? You can enable them by going to the Billing tab, then clicking on the cog on the Order Widget....

Help! My permissions have gone. Please go to your Blesta table in PHPMyAdmin and run the following command: UPDATE staff_group...

Help! My widgets, etc don't work? Are you using CloudFlare? If you answer yes, the reason is because of their RocketLoader,...

Help! No cron tasks? It sounds like you accidentally removed the contents in the databases. No worries though just run...

Installed ioncube still get the error? If you've installed ionCube and still get the error e.g: Site error: the file...

Internal server error when provisioning for Plesk If Blesta is on the Plesk you are provisioning on this is a known Plesk issue. Plesk is...

Invoice Customization doesn't load? Check if the following folder exists: /helpers/html/ if it does remove the /html/ folder. Please...

Must be writable by the web server: FAIL If you still get this error after installation: The config file...

MySQL server has gone away You need to up the following in the /etc/my.cnf under [mysqld]: wait_timeout=2400 ##you can...

PHP Parse error syntax error The most popular reason for this is that the file is incomplete. Remove it and re-upload it. Or...

Piping isn't working? So your piping isn't working please check the following: Ensure the permissions on...

SQLSTATE[HY000] [2054] The server requested [..] If you have upgraded PHP on InterWorx 5.1.x to 5.6.x (yum update php -y) you may see this error:...

Step 1 on the order forms just keeps refreshing. Please check that everything has been checked. Package Groups Currencies Gateways

Support Manager - The file could not be written. This is probably because the uploads folder isn't with the correct permissions for Blesta, you...

Tickets but there are currently no tickets. If you have tickets but you can't see them in the support manager. It could be two things: 1.)...

Undefined Function Crypt_Random() If you are getting this error, check your PHP.ini locations by using the script Cody from Blesta...

White page when downloading a backup. This is because you have the "exec" or "shell_exec" function(s) disabled on the server, this...