So your piping isn't working please check the following:
Ensure the permissions on /plugins/support_manager/pipe.php are set to 0777 or 777.
Check to see if the hashbang is at the top which is normally: #!/usr/bin/php -q but on cPanel sometimes it's #!/usr/local/bin/php -q
Then check if the company_id is correct: $company_id = 1
If you have more than one company "Addon Company" you will need to make another file eg: pipe2.php and change the company_id to 2, etc.
