To get a email when the service fails to provision correctly, you need to ensure the notice option is enabled per staff group:
Settings > System > Staff > Staff groups > Edit > Check the boxes.
Then enable them for yourself: My Info > Notices > Email Subscription Notices > Creation Error.
Hi Your Name, There was an error provisioning the following service: Service Name -- Client ID Client Name Client Email Address Manage Service The pending service may need to be modified so that it can be provisioned automatically or it may need to be provisioned manually. Error: ErrorCode:-9001|Message:General System Error. Please contact your service provider.